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SUPPORT

A list of common questions is included below.  If you do not see the answer to your question, please contact our support team.

Common Questions

  Getting Started

• What are some tips for setting up a KidsSave™ Account?
• How do I use KidsSave™ to establish good saving and spending habits in my child?
• What advantages does KidsSave™ have over a regular piggy bank or bank savings account?
• My child already has a savings account at a bank.  How do I tie that in with KidsSave™?
• I want to keep my child's bank savings account separate from their KidsSave™ Account.  Is this okay?
• How do I pay out my child when he/she needs to make a withdrawal?
• Can the program be used for kids who are younger than 6 years old?
• How many Accounts can I set up?
• Do I need to give my child an allowance, matching funds, or interest?
• Can the Accounts be set up on a network so that my child can access his/her Account on their own computer?
• How do I reconcile my child's KidsSave™ Account with his/her real bank savings account?
• If I use the trial version of KidsSave™ and then decide to buy it, will I lose all the Account information and have to start all over?
• What are the system requirements to run the program?
• I'm new at downloading software.  How does this work?

  Banker Settings

• What is the Savings Lock?
• What is the Confirm All Transactions setting?
• What is the KidsSave™ Rewards Program all about?

  Kids' Account

• How do kids make deposits and withdrawals?
• What is the What If? section all about?
• How do kids make personal financial goals?
• What is the KidsSave™ Money Counter?

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